Privacy Policy

Family Choice Auto is an independent vehicle shopping and dealership connection service. We are not a lender and not a dealership. We help you find a vehicle, explore financing options, and connect with trusted Canadian dealerships and financing partners who can respond to your request.

When you use our site, we may collect:

• Your contact details: name, email, phone number and province.
• Your vehicle preferences: vehicle type, budget, credit self-rating, employment status and income range.
• Financing request details: date of birth, address and housing information, employer, job title and income.
• Documents you choose to upload, such as your driver's licence or proof of income.
• Your consent record: the consent wording you saw, your electronic signature, and the date and time you submitted.

We use your information to:

• Match your request with participating dealerships and financing partners.
• Help those partners evaluate your financing request and respond to you.
• Contact you about your request and your options.
• Keep a record of your consent, as required for credit checks.

Submitting a request does not guarantee financing approval or any particular interest rate.

With your consent, your request and the information in it may be shared with participating dealerships and with one or more of our authorized financing partners, so they can evaluate and respond to your request. Our financing partners may include:

• Scotia Dealer Advantage
• TD Auto Finance
• Santander Consumer
• AutoCapital Canada Inc
• Rifco National Auto Finance
• Eden Park
• Source One Financial Corporation
• LendCare Capital Inc.
• IA Auto Finance
• CIBC Auto Finance
• Bank Of Montreal
• Finance It
• Fédération des Caisses Desjardins du Québec (FCDQ)
• National Bank of Canada (For RV's only)

Before you submit, our application shows you this list and asks for your explicit consent. You can refuse or withdraw consent, but we may then be unable to connect you with a dealership or financing partner.

A credit check only happens after you have reviewed and signed the Credit Check Authorization & Consent in our application. With that authorization, Family Choice Auto and its authorized financing partners may obtain and review your credit report from Canadian credit reporting agencies, including Equifax Canada and TransUnion Canada, to evaluate your financing request.

Your application and uploaded documents are stored in private, access-controlled systems. Documents you upload can only be opened by authorized members of our team, through links that expire quickly. We keep your information only as long as needed to handle your request and meet our legal obligations.

You may ask to see, correct or delete the personal information we hold about you, and you may withdraw your consent to future sharing at any time. To make a request, call us at (587) 805-1188, email info@familychoiceauto.com, or use our contact page.

Questions about this policy? Call (587) 805-1188 (Mon–Fri 9am–7pm, Sat 9am–4pm), email info@familychoiceauto.com, or reach us through the contact page.